Privacy Policy

Effective November 2, 2026

This Privacy Policy explains how Support Bay, LLC (“Support Bay,” “we,” “us”) handles information on supportbay.com. Each of our brands, including SupportMax, has its own website and privacy policy that applies to its services.

Information we collect

• Information you send us, such as your name, email address, phone number, company and message when you fill out our contact form, book a consultation, chat with us, email or call us.
• Technical information our servers record automatically, such as IP address, browser type and pages visited, used for security and to keep the site running.
• Cookies needed for the site to work and load quickly, and cookies set by HubSpot to run our forms, chat and scheduling and to understand how visitors use the site. We do not use advertising cookies on this site.

Forms, chat and scheduling

Our contact form, live chat and consultation scheduler are provided by HubSpot, Inc. Information you enter is stored in our HubSpot account so we can respond to you and keep a record of our conversation. If you book a consultation, our SupportMax team receives your details to prepare for the call. HubSpot uses cookies such as hubspotutk, __hstc and __hssc to connect your visits and chat history. You can manage these through the cookie banner or your browser settings. Learn more in HubSpot’s Privacy Policy.

Our contact form is protected by Google reCAPTCHA to prevent spam. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

How we use information

• To respond to your questions and requests, including billing questions.
• To operate, secure and improve this website.
• To comply with legal obligations.

How we share information

We do not sell or rent personal information. We share it only with service providers who help us run our business (such as web hosting, email and HubSpot, which we use to manage contacts and conversations), with our brands when needed to answer your request, or when required by law.

Data security and retention

We use reasonable administrative, technical and physical safeguards to protect information, and we keep it only as long as needed for the purposes above or as required by law.

Your California privacy rights

Depending on applicable law, California residents may request access to, correction of, or deletion of their personal information. To make a request, contact us using the details below. We will not discriminate against you for exercising your rights.

Children

This website is not directed to children under 13, and we do not knowingly collect their personal information.

Changes

We may update this policy from time to time. The effective date above shows when it was last changed.

Contact us

Support Bay, LLC
P.O. Box 25632, Los Angeles, CA 90025
Phone: 310.294.8969
Email: info@supportbay.com