These days, we work from the office, conference rooms, meetings, home, airports, coffee shops and hotels. We're on the go. Our workday is no longer limited to time at a desk. Simultaneously, we are overwhelmed by multiple communication types: mobile phones, office phones, numerous voicemail boxes, emails, texts and instant messages. We are constantly bombarded. It's overwhelming, stressful and chaotic.
Yet clients now have higher expectations of immediate contact and response. They want you now – no matter when “now” is. Either you adapt to how others want to communicate with you, or you get left behind. Clients give you just a few chances to satisfy their needs, create a lasting impression, and prove you're reliable. How do you take control?
What is Hosted VoIP & Why do you need it?
VOIP, Voice Over Internet Protocol, is quite simply a phone system that uses the internet instead of the old telephone wire and network. This nuance changes many communication limitations of older phone systems. The handset of the phone system can be located anywhere there is an internet connection, yet is still part of that "one" system. So now we can link many locations into one system. Working from home is transparent to anyone calling you at your "desk."
A "hosted" VOIP system removes the phone system from your premises, moving it to the cloud. This not only removes the upfront investment of a stand-alone phone system, but, more importantly, it eliminates the threat of potential outages like power or line issues. If the internet line to your office goes down, the system is still taking calls, possibly routing them to cell phones. Hosted VoIP delivers a unified phone system in the cloud that lets you connect anywhere, frequently at a lower cost than what you are paying today!
Be Reachable Anywhere, Any Time
Who likes phone tag? When we call someone, we need them to answer. Just because your employees are on the move or away from their desks doesn’t mean clients need to experience a lack of connectivity or communication. Clients must be able to reach you – any time, any place. And you are throwing away productivity if your employees have a hard time reaching and communicating with one another.
Support Bay's hosted VOIP allows you and your employees to stay connected without being attached to the office or a desk. Employees don’t have to give out their cell phone numbers. It's complicated trying to memorize everyone's cell phone number, and it can put your client relationships at risk if employees leave the company. Instead, each employee is provided with only one number that will ring both cell phone and desk phone. If either phone goes unanswered, voicemails show up in email. Our hosted VOIP keeps you connected anywhere, any time – on one system.
One System, Many Locations
If you operate from many locations or have remote workers, connecting all of them can be costly and tedious. No longer. Support Bay's VOIP Solution consolidates all locations and users onto one unified system. 3 digit dial to all users. Direct dial numbers for clients outside can reach you without a switchboard. Need help now? You can custom build your hunt groups so hitting “0” for operator will be aligned with whomever is being called. To your clients, you look like a well-oiled machine with immediate help just one touch away – regardless of the real story...
No Time to Learn
VOIP sounds like you're going to have to learn something new – and who has time for that?! Not so here. You don’t have to give away simplicity – Support Bay's VOIP solution works very much like your old system. The important new features mostly operate from the background, so there is no learning required beyond basic operation.
How VoIP Helps You
Hosted system is always-up, eliminating many site risks like power & internet outages
Stay in touch, reach anyone at any given moment
Presence detection tells you who is available to talk without having to call first
Voice mail to email means you get your messages pushed to you, no matter where you are.
Follow me features allow your cell phone to ring with your desk phone – you decide to answer or not. But no voicemail on that cell phone keeping messages organized.
Your very own conference bridge for the company – no extra charge
Additional features like music on hold, paging and cordless phones
Comprehensive reporting to track activity
Many businesses don’t realize that their current telephone system may be hurting them. Just because it works doesn't mean it's working in the optimal way. Support Bay can help you. We identify the important needs and don't add costly features that aren’t the right fit for your business.
Since all business phone systems has transitioned to Voice Over Internet Protocol (VoIP), this puts management and support of the telephone in the hands of the IT department. Now, phones are just another device on the network, consequently, telephone specialists are no longer required. With Support Bay, you get an IT partner who takes a holistic view of network management which includes management and support of your VoIP phone system as well as management of your company’s Internet access.